Frequently Asked Questions

What treatments do you offer?

We offer massage, reflexology, facials, acupuncture, Reiki and a range of other complementary therapies. Each appointment is tailored to your needs, whether you’re looking for support with muscular tension, time to unwind or regular wellbeing care.

How do I know which treatment to book?

You don’t need to have it all worked out before contacting us. Tell us what you’re looking for help with, and we’ll guide you towards a suitable treatment and therapist.

How do I book an appointment?

You can book online, call 07708 382931 or email info@airmidtherapies.com. If your preferred time isn’t available, you can join our waiting list.

What happens at my first appointment?

We’ll talk through your consultation form, relevant health history and what you’d like from your visit. Your therapist will explain the treatment and discuss any adjustments needed to help you feel comfortable.

Please complete the consultation form emailed to you before your first appointment.

Do I need to mention medical conditions or medication?

Yes. Please include any medical conditions, medication, recent surgery or ongoing treatment on your consultation form, and tell your therapist about any changes. This helps us assess whether the treatment is suitable and adapt it where appropriate.

Does massage have to be painful?

No. We adjust the pressure to suit you and encourage you to let your therapist know how it feels. You can ask for lighter or firmer pressure, or pause the treatment, at any time.

What should I wear, and will I need to undress?

Wear something comfortable. For reflexology, you’ll usually only need to remove your shoes and socks. For massage and some other treatments, your therapist will explain what clothing to remove and give you privacy to change. Towels or blankets will keep you covered, with only the area being treated exposed.

Can I book a treatment during pregnancy?

We offer maternity reflexology and pregnancy massage with suitably trained therapists. Please tell us how many weeks pregnant you are and mention any complications or advice from your maternity team so we can discuss a suitable appointment.

How many treatments will I need?

This depends on your needs, preferences and how you respond. Your therapist can discuss options with you, whether you want an occasional appointment or ongoing support. There is no pressure to book a course of treatments.

Can I choose my therapist?

Yes. You can select your preferred therapist when booking online. If you’re unsure who to choose, contact us and we’ll help you find someone suitable.

Can I claim through my health insurance?

Cover depends on your insurer, policy, treatment and the practitioner’s qualifications or registration. Please check with your insurer before booking. Let us know if you need a receipt for your claim.

Do you have a ground-floor treatment room?

A ground-floor room can be requested. Please tell us about any accessibility requirements when booking so we can check the room and arrangements are suitable for you.

How do I find Airmid Therapies?

Search “Airmid Therapies” in Google Maps for directions. Please avoid using your in-car sat-nav, as this can direct you to the wrong location.

What is your cancellation policy?

Please give us at least 48 hours’ notice if you need to cancel or change your appointment.

Changes or cancellations with less than 48 hours’ notice incur a £48 fee. If you cancel within four hours of your appointment, or miss it without letting us know, the full treatment fee applies.

You can manage your booking online up to 48 hours before your appointment. After that, please contact us directly.

Can I book an appointment for someone else?

Yes. Please provide the full name and contact details of the person receiving the treatment. We need this information so they can receive their consultation form and appointment information.

Are your treatments a replacement for medical care?

Our treatments complement medical care and do not replace assessment, diagnosis or treatment from a healthcare professional. If you have new, unexplained or worsening symptoms, please seek medical advice.